Billing

Refund Policy

Clear, straightforward policies for subscriptions, cancellations, and billing

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Key Policy Points

Non-Refundable Subscriptions

Monthly and annual subscription plans are non-refundable once purchased. We maintain this policy to ensure continuous high-quality service.

Free Trial First

We offer a 7-day free trial with full access to all features. Use this time to evaluate TenSurf Brain before committing to a paid plan.

Cancel Anytime

You can cancel your subscription at any time. Your access continues until the end of your current billing period.

Try Before You Buy

We strongly encourage you to use our 7-day free trial before subscribing. This gives you full access to all TenSurf Brain features so you can evaluate whether it meets your needs—no credit card required.

Full feature accessNo credit card required7 days to evaluate

How to Cancel Your Subscription

To avoid charges for the next billing cycle, cancel your subscription before your next billing date. Follow these steps:

  1. Log in to your TenSurf account
  2. Navigate to your Profile page
  3. Click on "Subscription" or "Billing"
  4. Select "Cancel Subscription"
  5. Confirm your cancellation

Important Note

After cancellation, you retain access to TenSurf Brain until the end of your current billing period. No prorated refunds are provided for unused time.

Managing Your Subscription

Access Your Profile

Manage your subscription directly from your profile page on the TenSurf website.

Update Payment Method

Change your payment information at any time through your account settings.

Upgrade or Downgrade

Switch between plans anytime. Upgrades take effect immediately; downgrades apply at the next billing cycle.

View Billing History

Access your complete billing history and download invoices from your profile.

Questions About Billing?

Our support team is here to help with any billing questions or concerns.