Privacy Policy
We are committed to protecting your privacy and being transparent about how we handle your data
Your Strategies Stay Private
TenSurf Brain processes your trading strategies locally inside NinjaTrader. Your proprietary trading logic never leaves your computer. We only receive metadata necessary for licensing—never your actual strategy code or trading rules.
Information We Collect
We collect information you provide directly to us, including:
• Account information (name, email address, password)
• Payment information (processed securely through our payment provider)
• Strategy descriptions and trading preferences
• Communications with our support team
• Usage data and analytics to improve our services
How We Use Your Information
We use the information we collect to:
• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities
• Personalize and improve your experience
Data Security
We take the security of your data seriously and implement appropriate technical and organizational measures to protect your personal information.
• All data is encrypted in transit using TLS 1.3
• Sensitive data is encrypted at rest using AES-256
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• Your trading strategies are processed locally in NinjaTrader and never stored on our servers
Data Processing
TenSurf Brain runs inside NinjaTrader on your computer. Your strategies are generated, compiled, and backtested locally.
Only metadata needed for licensing and usage limits is transmitted to our servers. Your proprietary trading logic stays on your machine.
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
• With your consent
• With service providers who assist in our operations
• To comply with legal obligations
• To protect our rights, privacy, safety, or property
• In connection with a merger, acquisition, or sale of assets
Your Rights
You have the right to:
• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request data portability
• Withdraw consent at any time
To exercise these rights, contact us at support@tensurf.ai
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
If we learn we have collected information from a child under 18, we will delete that information promptly.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence.
We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
Your continued use of our services after changes indicates acceptance of the updated policy.
Privacy Questions?
If you have questions about how we handle your data or want to exercise your privacy rights, contact us.
